What information to screenshot before you hit confirm on any swap
Screenshot the exchange's order summary, your wallet's transaction preview, and the transaction ID after you send. These three records are the minimum evidence you need if something goes wrong and you have to ask for help.
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Why the order summary matters
The exchange's order screen shows the terms you agreed to. It should display the amount you are sending, the currency you are sending, the currency you expect to receive, and the address the exchange told you to deposit to. Screenshot this before you close the tab. If the exchange later claims you agreed to different rates or a different output currency, this screenshot is your only proof of what the interface actually showed.
The order summary also typically includes a timestamp or an order ID. That ID is how the exchange's support team finds your swap in their logs. Without it, they may have no way to locate your transaction.
Why the wallet preview matters
Your wallet's confirmation screen shows exactly what your wallet is about to broadcast. It lists the destination address, the amount, and the network fee. Screenshot this screen before you tap confirm. This record proves you sent to the address the exchange gave you, not a different address.
A common failure mode: you copy a deposit address, your clipboard software swaps it for a scam address, and your wallet shows the scam address. If you only screenshot the exchange's order page, you have no evidence that your wallet used the wrong address. The wallet preview screenshot captures what your wallet actually did.
Why the transaction ID matters
After you send, most wallets display a transaction ID (TXID) or a link to a block explorer. Screenshot this immediately. The TXID is the permanent public record of your transfer. It shows the block explorer what happened on the blockchain, independent of what the exchange's system says.
If the exchange tells you your deposit never arrived, the TXID lets you check whether the transaction confirmed, whether it went to the correct address, and whether the exchange's wallet actually received it. Without the TXID, you have to search through your wallet history or ask the exchange to search their logs. Both are slower and less reliable than having the ID ready.
What else to include in the screenshot
Make sure the screenshot captures the URL bar of your browser. Scammers run fake exchange interfaces that look identical to the real site. The URL in the screenshot proves you were on the actual domain, not a phishing copy. If the URL is missing from the frame, the screenshot loses most of its forensic value.
If the exchange shows a countdown timer for the deposit window, screenshot that too. Some exchanges invalidate a deposit address after a few minutes. If your transaction arrives after the timer expired, the exchange may treat it as a new, undirected deposit. The timer screenshot explains the delay.
What to do with these screenshots
Save them in a folder you can find later. Name the files with the date and the exchange name. If you swap frequently, a disorganised photo library becomes useless when you need one specific record.
If something does go wrong, the hub page "Swapping crypto safely" explains the general procedure for resolving disputes. The screenshots are the evidence you bring to that process. Without them, you are relying on the exchange's goodwill and their willingness to search their own systems. That is a weaker position than having your own records.
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